Muukal Reviews
Muukal Customer Reviews (29)
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Quite surprised
After my order was taking a while to process I got nervous and started reading reviews. To be honest if I had read reviews I would have never ordered from this place only do to the responses from customer service. Accidents happen but the responses from company were cold and short. However I received all 3 pairs of glasses today and they are on point they are perfect. I can’t wait to bring my purple ones out into the sunlight. I am VERY pleased with my order but still feel terrible what I’ve read the responses to others troubles should be validated and taken care of. So even though I’m pleasantly surprised and want to order 3 more pairs for my mother I will be checking to how customers reviews and responses before ordering for Christmas present.
Do not buy - avoid
One more thing, at the bottom of your emails you put BE HONEST, Rather clever 😂😂😂😂😂 DO YOU UNDERSTAND THE MEANING OF THE WORD - honest /ˈɒnɪst/ adjective adjective: honest free of deceit; truthful and sincere. You really write a load of rubbish. Sorry, we don't know who you are, but we will never deceive an honest customer. - if you don't know who I am how can you return emails. Thank you If you are Sharon Cook, then we will understand that you did not contact us at all and requested a refund of half. - so I didn't contact you - then how did I get an email from you finally this morning asking for more pictures of the broken glasses. We do not even know the reason, so we are unable to meet your request - oh please stop making me laugh - do not know reason, 5 emails sent, form completed, 1 email telling me the replacement glasses Sent, contact with PayPal that you want me to return glasses even though they are broke and you don't know who I am. Liars thieves. Don't know who I am, you have replied to emails this morning, after I emailed, phoned you at the beginning of the week because 1 pair of glasses broke, and a pair foc for the ones you made with the wrong prescription has not arrived. So don't say you don't know who I am or what I am talking about. This ring a bell " Hello, we have sent your package again on September 24th, this is the tracking number xxxxxxxxxxxxxxzzs, and the logistics shows that it has been delivered. And, could you please send us a photo of broken glasses? Thank you. I sent photographs on Wednesday, no glasses arrived. You answer an email today asking for photis that I have already sent. You are rude. Your website states #3-Month Warranty We provide a 3-month warranty that offers a one-time replacement pair within 90 days of receipt for clear defects in material and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care. Issues Caused by muukal.com Damaged Within 3 Months We will remake and resend you a replacement for free If your glasses are broken due to the defects in material and workmanship within 90 days of receipt. Or if you prefer discount code to purchase new styles, we'd love to offer it." but you do not honour that statement. So stop lying. 5 pairs of glasses that took a long time to arrive. When they did 1 pair was completely wrong, I couldn't see out of them and they told me it was the shape!!!! I had the lenses in them verified by an optician and they WERE NOT MY PRESCRIPTION. I emailed them and they said they would send another pair, NOTHING HAS ARRIVED. Then wore another pair, lenses OK but the arm fell off. I emailed them again, nothing, emailed everywhere, nothing. I then sent the case to PayPal, and they then said send 2 pairs back to China and I will get a refund. Bit ridiculous really, the cost of shipping them will be more than the glasses. DO NOT USE AVOID Date of experience: 07 October 2023 Edit Reply from MuukalOptical Updated 19 minutes ago Sorry, we don't know who you are, but we will never deceive an honest customer. Thank you If you are Sharon Cook, then we will understand that you did not contact us at all and requested a refund of half. We do not even know the reason, so we are unable to meet your request
Terrible service
I cannot believe they screwed up my order so bad. Didn't add the photochromic tints to both my pair of glasses. The customer service that I get from the person with the name TAYLOR is just terrible. I will never trust Muukal again!!! Mistakes in life happen but the way they deal with is so unacceptable. This TAYLOR offers me a $50 coupon, what a joke of a company. Now I have to make Canada dispute with my credit and company because they are impossible to deal with. Never again, Never !!!
Terrible service if you have issue
I cannot believe they screwed up my order so bad. Didn't add the photochromic tints to both my pair of glasses. The customer service that I get from the person with the name TAYLOR is just terrible. I will never trust Muukal again!!! Mistakes in life happen but the way they deal with is so unacceptable. This TAYLOR offers me a $50 coupon, what a joke of a company. Now I have to make Canada dispute with my credit and company because they are impossible to deal with. Never again, Never !!!
Terrible
I ordered 3 pair for $129. I can't see out of any of them. They will refund only if I return to China. It would cost $46, but return address on package says Plano Texas. I offered to return to Texas, but they have not responded. Their mistake cost me. I have filed a PayPal dispute, maybe I can get a refund that way.
I cannot believe they screwed up my order so bad. Didn't add the photochromic tints to both my pair of glasses. The customer service that I get from the person with the name TAYLOR is just terrible. I will never trust Muukal again!!! Mistakes in life happen but the way they deal with is so unacceptable. This TAYLOR offers me a $50 coupon, what a joke of a company. Now I have to make Canada dispute with my credit and company because they are impossible to deal with. Never again, Never !!!
I cannot they screwed up my order so bad. Didn't add the photochromic tints to both my pair of glasses. The customer service that I get from the person with the name TAYLOR is just terrible. I will never trust Muukal again!!! Mistakes in life happen but the way they deal with is so unacceptable. This TAYLOR offers me a $50 coupon, what a joke of a company. Now I have to make Canada dispute with my credit and company because they are impossible to deal with. Never again, Never !!!
Fast shipping, great product
My glasses arrived quicker than expected, and I'm very happy with the quality. Will definitely be ordering again!
My go-to for kiddo glasses
I've been getting my children's glasses here for years. They have cute styles, and the durability is impressive. The kiddos love 'em!
Make a difference!
I have a high prescription, so finding glasses that don't distort my vision can be a challenge. But the lenses I received from Muukal are crystal clear and make a world of difference. Plus, the affordable prices mean I can have multiple pairs to match my outfits!
Stylish eyewear, amazing prices
They've got such a sick range of glasses at prices you wouldn't believe - high fashion frames for a fraction of what you'd pay in stores.
Got the perfect fit!
I've ordered three pairs of glasses from here now and each time I've been super happy with the quality and style. Their virtual try-on tool is gold - helped me find frames that fit my face perfectly. Def recommending to friends!
Muukal Customer’s Q&A
Muukal FAQs
How do I return a product to Muukal.com?
To return a product to Muukal.com, you have a 30-day Return & Exchange policy. If you are not satisfied with your glasses, you can return them for a 50% refund (excluding shipping) to the original payment method, or a 50% discount coupon (excluding shipping cost). If there is a manufacturing error, after verification, they will remake the glasses for you at no charge, or provide a 100% refund to the original payment method, or a 100% discount coupon. They also provide a 3-month warranty that offers a one-time replacement pair within 90 days of receipt for clear defects in material and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care. If you receive the wrong items which are not what you ordered, please contact them with a photo of the package and the wrong items. They will resend you the correct items immediately. There is no need to return any of the wrong items. If you don’t like the item(s) received, they are willing to accept a return with fees applied. You may choose to get a 50% refund (excluding shipping) to the same credit/debit or PayPal account. Note: Shipping charges will not be refunded. If you unfortunately fill out a wrong prescription by accident, please contact them with your original prescription copy. They can offer you a special discount code to buy a new pair with your correct prescription. For non-prescription glasses, they accept additional prescription/order change/order cancellation requests before they ship out your order. Regarding the prescription update request, you need to notify them before the lenses processing. If you have any questions before or after buying glasses, please feel free to contact them and they will reply as soon as possible. You can also text them and they will get back to you within 12 hours.
About muukal.com Prices and Cost?
Muukal.com is an online platform that offers a variety of eyeglasses at discount prices. They provide prescription glasses, sunglasses, progressive lens glasses, and blue light glasses. The prices for their products vary, with some glasses priced as low as $2.99 and others priced up to $35.95. They also offer a Buy One Get One (BOGO) deal where you can get two pairs of glasses from $16.95. Additionally, they offer a 30-day return & exchange policy and a 100% fit guarantee. It's worth noting that customer reviews indicate a positive experience with the quality and pricing of the glasses, with one customer mentioning getting three pairs of progressive glasses for $119 plus tax. However, some customers have suggested getting the frames from Muukal.com and having the prescription lenses added by a local optician. Please note that prices may vary based on the specific type of glasses and any additional features or customizations.
About muukal.com Popular Products and Services?
Muukal.com is an online platform that offers a variety of eyewear products. They provide prescription glasses, sunglasses, progressive lens glasses, and blue light glasses. The website features a wide range of styles and designs, including floral glasses, cat-eye glasses, and aviator glasses. They also offer a flash sale and featured products section where customers can find discounted items. The website is known for its affordable prices, with deals such as buy one get one free and two pairs from $16.95. They also offer a 30-day return & exchange policy and a 100% fit guarantee. Customer reviews highlight the quality of their products, the wide variety, and the excellent customer service. However, some customers recommend buying the frames and getting prescription lenses from an optician.
How long does it take to receive an order from Muukal.com?
Based on the information I found, the delivery time for an order from Muukal.com can vary. It seems that the delivery time may be affected by factors such as international flights. However, some customers have reported receiving their orders in about 2.5 to 3 weeks. Please note that this is an estimate and actual delivery times may vary.
About muukal.com Payment Method?
Muukal.com accepts PayPal and Credit/Debit Cards (including Master, Visa, JCB, Express, Discover) as payment methods. They do not accept check or money orders. You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of their products. After submitting an order, you will be redirected to PayPal to complete the transaction. Your order will be shipped to your PayPal address. This payment method can be used by registered and unregistered users.
For credit or debit card payments, you need to click "Proceed to Checkout" in Shopping Cart, select your shipping address or create a new one, choose the "Credit Card" and Click the 'CHECKOUT' button, finally input your credit card/debit card information and click "PAY NOW". This payment method is only available to registered users.
MuukalOptical also accepts FSA and HSA dollars for all prescription eyewear purchases (including prescription sunglasses, progressives, and reading eyeglasses), as long as your FSA or HSA card is affiliated with a major credit card. If you have an FSA/HSA debit card, just use it at checkout as your regular credit card. Without an FSA/HSA credit card you will need to purchase your prescription eyeglasses through checkout and receive reimbursement from your FSA/HSA provider with a receipt. You can contact them to get your receipt after placing the order. Your Flex Spending Account expires at the end of the year, so make sure you use it before Dec.31!
muukal.com Return Policy?
Muukal.com has a 30-day Return & Exchange policy. If you are not satisfied with your glasses, you can return them for a 50% refund (excluding shipping) to the original payment method, or a 50% discount coupon (excluding shipping cost). In case of a manufacturing error, after verification, they will remake the glasses for you at no charge, or provide a 100% refund to the original payment method, or a 100% discount coupon. They provide a 3-month warranty that offers a one-time replacement pair within 90 days of receipt for clear defects in material and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care.
As for the shipping policy, they offer Standard Shipping, Advanced Shipping, and Express Shipping (UPS/DHL). The estimated delivery times after production vary from 5 to 21 business days depending on the shipping method and the destination country. The shipping fee ranges from $6.95 to $19.95. They offer free standard shipping on orders over USD 65 for certain countries (US/CA/SG/AU/GB). The free shipping is calculated before shipping fees and is limited to standard shipping. It is automatically applied without a coupon code.